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This policy is published by Coneta Ltd (company number 17560154), registered in England and Wales.
Network checks
NetLucid by Coneta processes network information on your iPhone or iPad to run checks and show results. Depending on the check, this can include Wi-Fi and device details, addresses, domains, destinations and measurements. Checks send traffic to the network devices, resolvers and internet destinations involved, which can see your IP address and request details.
Public IP and internet checks
When available and enabled, public IP checks can contact ipify over HTTPS to learn your public address. Internet status and other checks can also contact external destinations. Their operators may process requests in locations outside your country under their own policies. Available checks and automatic behavior depend on the build and settings.
Storage and sharing
Results, settings and other information can be stored on your iPhone or iPad. You can delete a saved result in its detail view. Removing the app normally removes local app data, while iOS backups and separately stored credentials may remain. Reports and exports can contain sensitive network details. Copies you share and device backups are controlled separately.
Diagnostic credentials
If you choose to remember a diagnostic credential, NetLucid stores it in iOS Keychain. A tool that uses it can send authentication information to the configured service during the check. Keychain items may remain after app removal.
Permissions and security
Your iPhone or iPad may ask for location access to show the Wi-Fi name and access point. The current Wi-Fi identity feature does not request GPS coordinates. Your iPhone or iPad may also ask for Local Network access for nearby checks and camera access for scanning. You can change these permissions in Settings. Protect your device and review reports before sharing. No method of storage or transmission is completely secure.
Contact and deletion
For privacy questions or to request deletion of support correspondence, email Coneta. Your email provider and Google, which provides our Gmail inbox, process your message and may store it in other countries. We use your message to respond and retain correspondence as needed to handle the request. Ask us about its deletion.
Contact Coneta
Email privacy@coneta.co.uk.
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